Responsible Gambling
At Wonaco we take responsible gambling seriously. We want you to enjoy online play while keeping control of your time and money. This page explains the tools and support available to help you gamble safely and what steps to take if you or someone you know needs extra help.
Player protection principles
We promote safer play by offering clear controls, fair treatment and accessible help. Our approach focuses on prevention, early intervention and giving you practical options to manage your account. We do not encourage excessive play and will act if we detect risky behaviour.
Activity-control tools
You can use several built-in controls from your account dashboard or by contacting our support team. If you need help setting anything up, reach out via live chat or email at [email protected].
Deposit limits
Set daily, weekly or monthly deposit limits to cap how much you add to your account. Limits are adjustable, but temporary cooling-off rules may apply before increases take effect.
Loss limits
Loss limits let you restrict net losses over a defined period. These limits help you stick to a budget and reduce the chance of chasing losses.
Time limits and account breaks
Use session timers, daily play time limits or account breaks to control how long you play. Short breaks and longer time-outs are available and can be applied immediately from account settings.
Self-exclusion
If you need to stop playing for a longer period, self-exclusion closes your account for a set time. Options range from temporary exclusions to longer-term closures. Contact support to request self-exclusion and we will guide you through the process and next steps.
Recognizing signs of problematic behaviour
- Spending more than planned or increasing deposits to recover losses
- Playing for longer periods or neglecting daily responsibilities
- Borrowing money or hiding activity from family
- Feeling anxious, irritable or preoccupied with gambling
Tips for maintaining control
- Set realistic deposit and session limits before you play
- Stick to a personal budget and avoid chasing losses
- Use built-in time-outs when you feel the need to step away
- Take regular breaks and avoid gambling when stressed or under the influence
- Talk with a trusted friend or family member if you notice changes in behaviour
Professional help and support organisations
If you need specialist help, contact your provincial or territorial gambling support service. For example, ConnexOntario (Ontario) provides local counselling and referral. National organisations such as Gamblers Anonymous also offer peer support. If you are in immediate crisis, contact local emergency services.
We are here to help and will assist you with account controls or self-exclusion. For assistance, use live chat or email [email protected].