Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Wonaco services in Canada. We respect your privacy and describe below the types of data we gather, why we use it, how we keep it secure, and the choices available to you about your information.

Types of Data We Collect

We collect several categories of information to operate your account and provide services safely and fairly. This includes data you provide directly, data collected automatically, and transactional records related to deposits, bets and withdrawals.

Personal Data

Personal data includes information you give us when registering or verifying your account - for example, your name, date of birth, contact details, address and government ID when required for verification. We also maintain login credentials and account preferences.

Technical Data

Technical data is collected automatically when you visit our site or use our apps. This includes IP address, device and browser information, operating system, session activity and cookie identifiers. We use this data for security, fraud detection and to improve site performance.

Transactional Data

Transactional data covers your activity on the platform - deposits, withdrawals, wagers, wins, losses and loyalty points. It also includes payment method details and records of communications with our support team. We retain transaction logs for accounting, dispute resolution and regulatory compliance.

How We Use Your Information

We use personal and technical data to manage your account, process payments, verify identity, prevent fraud, comply with legal obligations, respond to support requests and provide customer service. Transactional data is used for reporting, responsible gambling checks and to maintain accurate financial records.

Data Protection Practices

We protect personal information using administrative, technical and physical safeguards. This includes secure servers, encryption of sensitive data in transit, access controls, and regular security reviews. Only authorised staff and service providers with a need to know can access your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember preferences, analyse traffic and personalise your experience. Some cookies are essential for account security and payments. Third-party analytics and advertising partners may set cookies to measure site performance and provide relevant offers. You can manage cookie settings through your browser, but disabling some cookies may affect site functionality.

Information Sharing and Third Parties

We share information with trusted third parties where necessary to deliver services - including payment processors, identity verification services, software and game providers, analytics vendors and fraud prevention partners. We may disclose data to comply with legal requests from authorities or to protect our rights. We require service providers to handle data in line with privacy and security standards.

User Rights - Access, Correction and Deletion

You have rights to access, correct or request deletion of personal data we hold about you, subject to legal and operational constraints. You can review and update certain details in your account settings. For other requests, contact [email protected] with the subject "Privacy Request" and include relevant account details. We will respond in line with applicable privacy obligations.

Privacy Policy Updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will notify you through the site or by email where appropriate. Continued use of our services after a change means you accept the updated policy.