General Terms and Conditions

This page sets out the Terms and Conditions that govern use of Wonaco. It explains the relationship between us and our users, and describes the basic rules that apply when you register, deposit, play, claim promotions, or request withdrawals. By using the site you agree to follow these rules and any specific terms that apply to individual games or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Keep your password and login details secure and do not share your account with others. We may suspend or close accounts where we suspect fraud, multiple registrations, chargebacks, identity issues, or breaches of these Terms. If we request verification documents, you must provide them to allow further use of the account and to process withdrawals.

Verification and limits

Account verification may include proof of identity, proof of address, and proof of payment method. Verification is required before certain actions, such as withdrawals. We may apply personal deposit, wager, or withdrawal limits and you can also set voluntary limits through your account tools to help manage play.

Eligibility requirements

Only users who meet local legal gambling age requirements may open an account. We accept players from jurisdictions where our services are permitted - if your location is restricted you may not be able to register or place wagers. One account per person, household, device, or IP is allowed unless otherwise authorised in writing.

Acceptable platform use

Use of the platform must be lawful and honest. You must not use bots, scripts, automated tools, or attempt to manipulate games, bonuses, or systems. Abusive behaviour toward staff or other users is not permitted. We reserve the right to investigate and restrict or close accounts where unacceptable use is suspected and to void bets or bonus activity that appear fraudulent or abusive.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that appear with each offer. General rules include: one welcome offer per person or household; wagering requirements and game contribution rates that apply to bonus funds; maximum bet limits while wagering; and exclusions for certain games or jackpots. Bonuses may expire and winnings from bonus play may be subject to rollover before withdrawal. We will void bonuses in cases of abuse or multiple-account activity.

Deposits and withdrawals

We accept deposits and process withdrawals using the payment methods listed in your cashier. Deposits are usually credited instantly; withdrawals are subject to verification checks and processing times. We may require identity verification before approving a withdrawal and may set daily, weekly or monthly limits. Third-party payment fees may apply. We aim to handle requests promptly but processing times can vary depending on method and verification status.

Dispute resolution

If you have an issue, contact support so we can review it. We will investigate disputes in accordance with these Terms and our internal procedures. If a resolution cannot be reached through support, you may be asked to submit a formal complaint for review. Our final decision will be made in line with the Terms and applicable law.

Updates to Terms and Conditions

We may update these Terms from time to time. When changes are made we will publish the updated version on the site. Continued use of the service after an update means you accept the revised Terms. It is your responsibility to check the Terms periodically for any changes.